ATOM / Help
ATOM Help
How ATOM works, screen by screen: the tour book and day sheets, settlements, road cash, per diem and crew pay, travel, the advance, merch and ATOM Community. 237 topics, the same help ATOM shows inside the app.
Getting started and settings
- Air Planner (flight costs)Plan a flight for the party: all-in prices with bags both ways, guitar fit per leg, status free bags, upgrade check, book it and put it in the budget.
- ATOM for MacThe Mac app: it keeps up with the website on its own, works offline, Touch ID on Money
- Delete your accountAccount > Danger zone: what is erased (your account and every tour you own), what stays with other tours, and how fast
- Two-step sign-inAccount > Two-step sign-in: a 6-digit code from an authenticator app on top of your password, backup codes, turning it off
- ATOM 101 (free touring education)The free dictionary and how-touring-works guide: what Fact, Common practice and ATOM way mean, totals across ATOM tours, and how 101 learns new answers
- What ATOM records about how you use itWhich screens you use and for how long, plus the occasional recommend question, tied to your account unless you turn it off in Settings; never what you type, never sold
- Text size (make ATOM bigger)Make all of ATOM bigger on your phone, or follow your iPhone text size
- Grid lookSettings > Theme > Grid: the neon grid look, and how to switch back
- Glow (how much life ATOM shows)Off, Calm or Alive: the shine, sparkle and glow in ATOM, and how to turn it down
- Language (Español, 한국어, Deutsch, 日本語, Français)Show ATOM in Spanish, Korean, German, Japanese or French (all in beta), why some parts stay English, and reporting a wording problem
- Rearranging the left menuDrag the left menu into your own order; it follows your login to every device
- Working offline (no signal)What works with no signal, changes waiting to sync, and picking between two versions
- What you do on tour + early accessThe one-time About you screen, changing your answer, and asking for the tour tools
- Joining a tour with Google or AppleInvited at one email, signing in with Google or Apple on another: how ATOM connects them instead of making a second account
- Cloud SyncWhat gets synced and when
- How It All ConnectsThe one-entry story: how a record entered once flows through every part of ATOM
- Flow MapsEvery module's end-to-end map: how the section connects, in plain English
- Your run (how long you will be gone)On a day off at home: how long you will be gone on the next run, when you leave and get back, the stops and what to pack
- Phone widgetsATOM on your iPhone or Android home screen (and iPhone lock screen): Today, Up Next, Stage Clock and ATOM wx weather
- Screen saver (Mac)The ATOM screen saver for Mac: today's schedule (plus venue and hotel if you turn them on) when your Mac is idle or locked
- Immigration and passport scansStore everyone's passport scan, download a passport pack, and fill a promoter's own entry form
- Laundry (the waiting room)Claim a washer or dryer, run a timer, wait in line, get pinged
- AI reading your documentsWho reads your documents, what is kept, the off switch, and the no-AI clause check
- My projects in Your Corner (a page per artist or client)One page per artist, client or project you work for, with its own rates, tours, invoices and offers, and a summary across all of them
- Invoices in Your Corner (bill an artist for your work)Make, edit and track invoices for your own work, made on your device
- Your Corner (your pay, per diem, receipts)A crew member's private room for their own pay, per diem and receipts
- Unified CalendarTour, Travel, Money: three lenses, one calendar
- Which alerts you getTurn each kind of alert on or off
- Share my travel profilePick what to send a travel agent or new gig, then email, PDF or spreadsheet
- ATOM Fit (your steps on tour)Track your steps on tour and, if you want, compare with tour mates
- Your reports (bugs and ideas you sent)See every bug and idea you sent with Feedback and where each one stands
- Firms connected to your tourApproving a firm, how far back it sees, history requests, stopping sharing
- Connect ATOM to Claude / ChatGPTAsk about your tour from Claude or ChatGPT: how to connect, what it can see and change, how to disconnect
- Talking to YO ATOMPush-to-talk (hold or tap), hands-free "Yo ATOM", and what ATOM never says out loud
- Yo, ATOMThe in-app assistant: what it can see, what it can do, and what it will not answer
- End of the night with YO ATOMHow many paid, comps, what the show made, merch, per head, what sold out and cash, after the show
- Sending travel to your agentSending a flight to your travel agent, and letting their bookings skip your approval
Tour book and day sheets
- Agency Sync (WME dates)Connecting the booking agency, reviewing the dates it adds, changes or drops, automation, and who sees holds and pending
- Activity log (who did what)The tour's log of who changed what, including every money change
- Day off: travel day or at homeWhether a day off is a paid travel day on the road or an unpaid day at home, and how to change it
- Show setups and colorsTag each show Full band, Trio, Solo or Acoustic; each has a color and a Key
- Tour AlbumThe tour's shared photos: show days, hearts, filters
- Keyboard shortcuts (save, undo, redo)Cmd/Ctrl+S saves, Cmd/Ctrl+Z undoes, and where they work
- The Advance screenOne screen per show: a tile per part of the advance, each showing what is already known
- The Advance checklistConfirm an answer and it lands on the day, in its one home
- Tech PacksUpload a venue tech pack, pick the lines, one click puts them on the day
- Event name (a show with its own name)Give a show day an event name (a summit, a festival) separate from the venue
- Day DetailPer-day schedule, hotel, lineup, notes (admin Edit toggle)
- Import a schedulePaste a run of show and ATOM reads every event into the day: times, status, notes
- Two shows on one dayTwo shows on the same date: each keeps its own schedule, title and configuration; mark a line Both shows to share it
- Face Book (who's who)The tour roster as a who's who with photos and contact info; share a link, save a PDF or picture, copy details
- Flight Status on the day pageThe day page Flight Status card: when it checks on its own, the as-of time, and Check now
- Real-time ETA on a driveWhile a drive is on, a note under it shows a live arrival time from your phone; the saved schedule never changes
- Where on a schedule lineGive a schedule line a place (a gear drop, a radio station) so it shows with directions, without adding a show
- Links on a schedule linePut any link on a schedule line (a Zoom, a lunch order, tickets) and give it a name
- Send to hotelMake the rooming list and group details for a hotel in ATOM and send them from your own email; import the hotel's list back
- Who can see a hotelLimit a hotel to the people staying in it, from the rooming list in one tap
- Hotel tabHotel tab, Hotel Console, rooming list, confirmations, shared rooms, rooming import
- Set List StudioBuild a show's set, design the sheet, export it: Build / Design / Output
- Set List LogEvery show's set across the tour: most played, openers and closers, dropped songs, ASCAP / BMI exports, share links
- Stage clockFull-screen side-stage clock with a countdown to the next moment of the night
- Delete a dayRemove everything on a date (show, deal, settlement, schedule, hotel, travel, files) and keep the empty date
- View the app as a roleSee ATOM the way another role on your tour sees it, from the menu
- Back and ForwardThe ‹ › arrows next to the ATOM logo take you back and forward through the screens you opened
- UndoWhere you can undo a delete: schedule rows and templates, day contacts, bus and ground runs, a hotel on a day, guest list requests, buses in Bunk Alley, tour chat messages, expenses, settlements, buyouts, other income, show costs, clearing a day in Money
- Daylight saving (clocks change)The night-before reminder when clocks change, and how bus arrival times handle it
- Driver Overview (driver Home)What a driver sees on Home: the drive, venue and hotel tiles, their schedule lines, contacts
- Tour home base and your home cityThe tour's home base (set once by the TM, every device) and your own home city
- Fun on days off and travel daysSnake, city film facts, birthdays and On this day at the bottom of days off and travel days
- Tonight's CityWhat is near tonight's venue, by tab: wellness, food, coffee, grocery, pharmacy, parking, airport
- People and access (who can do what on a tour)Every person on the tour and what they can do in each part of it
- Tour SettingsEverything that applies to the whole tour, in one place
- Schedule feedsPull show dates from an outside calendar or agency feed into a tour
- ATOM tidies what you typeNames, titles and places you type get capitalized the clean way when you leave the box
- The day page on a phoneTabs, the Edit row, Scan, and why phones show no photos
- Day at a glance (phone)A day to read on a phone: one scroll, All or Me
- The date list on the rightThe itinerary date list on the right: where it shows, hiding and resizing it
- Tour legs, years and the pickerWhat a tour leg is, years (All of 2026, All years), switching, and what a new empty leg shows
- Home screen portalsThe Home screen: portals, the Today portal, adding and arranging them
- Names without middle namesWhy ATOM shows people as first and last name, and where the full legal name still lives
- The Travel tab (day page)The day's travel: a summary of the day's moves, then one card per bus run or flight with big depart and arrive times
- The Venue tabThe day's venue brief: timeline, show info, Wi-Fi, dressing rooms, catering, merch, hookups, contacts, parking
- Change venueMove a show to a different venue on the same date, with a review of everything the old venue leaves behind
- Add a DatePut one day on the calendar; the venue pick fills address, city, ZIP
- Add a RunPick the days on a calendar, give each a type, one venue for a residency, event names, finish later
- Guest List 101Requests, seats, branded emails, box office printouts and spreadsheets
- Guest List: import a list, move or copy guestsBring in a whole list from Master Tour or any spreadsheet, and move or copy guests to another day
- VIP check-in listThe fans who bought a VIP package: import, check in at the door, print, export
- Roster GroupsCreate groups inside the tour roster (Audio, Lighting, Admin…) and assign people, including off-roster manager/publicist, to control who sees specific schedule items
- Who Sees This LineNarrow one schedule line to specific people or groups; everyone else never sees it, on the day page, calendar, YO ATOM, or their copy of the sheet
- Day SheetBuild and print the day sheet: pick a copy (Driver, Crew, Band, Family), choose sections, download the PDF; its QR opens a live day card that ends the day after the show
- Day sheet maps and filesFiles attached to the day, the published Parking map and hotel parking plans as extra pages on the day sheet
- RouteThe tour routing as one list, a map and a PDF or Excel file, with money taken off crew, band and vendor copies
- Print StudioEvery printable document in ATOM behind one door, plus a Cmd+P (Ctrl+P on Windows) shortcut that opens it from anywhere on desktop
- Show Money (the artist's own show and merch money)What an artist sees about their own show and merch money, and how the TM turns it on
- Who's On TodaySet who is working each day right on the Day page; everyone sees it, crew on ATOM can confirm, and crew pay reads the same list
- Your Community picture and tour photosWhere your Community picture comes from, and how to replace it or take a tour photo down
- Tour BookThe tour menu: Calendar, Today, Tour Roster, Tour Chat, Travel, Bunk Alley and more
- Edit a flightThe full-screen flight editor: change the flight itself, times, connections, travelers, confs and seats
- Flight attachmentsBoarding passes, e-tickets, seat maps and itineraries kept on the flight
- Flight delays and live statusThe live flight board, gate times, and how the day schedule follows a delay
- Flight alerts on your phoneDelay, gate, cancellation and missed-connection alerts to the people on the flight and the TM
- Flight creditsThe flight credits ledger: who has credit where, what expires, duplicates
- Forward flight emails to ATOMYour private address for airline emails, and reviewing what you forwarded
- FlightsTravel ledger, flight scan, live status + gate/terminal, manifests, airport map links
- Tour Globe3D tour map: Now/Next, Routes, Atlas, Money and Merch views, auto-pin shows
- Weather Command CenterFire, smoke, evac levels. What every color and gauge means
- Weather go/no-go + insuranceWho can call off a show for weather, fire or smoke, and why smoke is often not insured
- Schedule GridSeveral days side by side, hours down the side, overlaps flagged, and a PDF of it
- Day files on several daysPut one file on several days, and take it off one day or all of them
- Crew Chat (tag, mute, alerts)The tour's crew chat: @ tags, alerts, mute
- Private card details: who sees themThe TM picks which other roles see roster mates' private contact card details
- Personnel & RosterCrew roster, start/end dates feeding per diem
- Crew Access & RolesChange a person's role. What they can see + do on the tour
- Contacts: list or cardsOne line per person or tiles, filtering by department, and jumping by letter on a phone
- Get your tour in (start here)The guided start: routing sheet, Master Tour, or type your dates
- Your tours: add, rename, delete or leaveAdd a tour, rename or delete one you own (even your only one), or leave one you were invited onto
- Shared across your toursPick what follows a person between your tours, bring crew onto a new tour, line up copies that disagree
- Bunk Alley3D bunk assignment for the tour bus
- Drop a confirmationDrop or paste a hotel, flight or ground confirmation and ATOM fills it in
- Travel Agent roleThe Travel Agent role: an outside agency who adds and edits flights, ground and hotels on one tour, nothing else
- Friends & FamilyThe Friends & Family role: next show, optional hotel, blind guest requests
- Hotels & Bus ParkingBus-friendly hotel search + parking sub-card
Money: settlements, cash, per diem and crew pay
- Money HomeWhat Money Home shows, how projected net is worked out, and where everything else moved
- W-9 + Wire InfoThe W-9 & Wire Info screen: drop a W-9 or bank letter to fill it in, where it is kept, and the device lock (Face ID, fingerprint or passcode)
- Did my email send? (sent receipts)Every email Money sends for you comes back to you as a receipt
- Who edits money (the money key)One key per tour edits money; handing it on and giving copies
- Budget & LogisticsThe tour Master Budget: views, how each number is worked out, logistics, imports and exports
- Plan a budget (and tours with no budget)The six Plan a budget steps, and what Budget & Logistics shows before a budget is entered
- Things to check (Data Health)The Things to check panel on Money Home: every check it runs and what to do with each
- ExpensesThe Expenses screen: Ledger, Receipts, Cards and Review, adding one, and where each expense ends up
- Two shows on one day: moneyTwo or more shows on one date: each with its own deal and settlement, how imports pick the show, and the day views
- Deal notes (bonuses and deal terms, Money only)Where to write bonuses and deal terms so only Money people see them
- SettlementsGuarantees, deals, and artist share
- Cross-collateral packagesPool a promoter run so the participation math runs once across all its shows
- VIP / Meet & GreetSelling VIP / Meet & Greet on a tour: the tour deal, each show's sales and venue fee, and the totals
- Report Design StudioThe composable money document: blocks, present mode, scenarios, exports
- Report designers (Expense, Settlement, Cash Flow)Build the Expense or Settlement Report sheet and download exactly what you see
- Cash (road cash ledger)The Cash tab: On Hand, what Filtered means, running balance and negative flags
- Day DashboardOne day's money on one screen: income, costs, net, what's owed, and the day's records
- Cash payouts (tip-outs)Paying a crew in cash: the four steps, the optional BM request, Send to budget and Take off budget
- Road Report and Tour Accounting WorkbookThe cash-only Road Report and the accountant workbook
- The settlement editorThe short, folded settlement editor and what a new settlement starts from
- Tickets to the pointsHow many tickets a backend deal needs before the artist is in the points
- How Money counts earningsOne earnings rule: show pay after withholding, merch only when the admin turns it on
- CommissionsAgent, manager and business manager cuts: rates, the collected/projected basis toggle, and payment tracking
- BuyoutsWhere buyouts live (Money > Cash > Buyouts), logging one, cash kept
- Per DiemPer diem runs: build one in 4 steps, collect signatures (QR or in person), post to cash flow
- Per diem and the federal reference rateWhere per diem is above the federal meal rate for the day’s city, and what that may mean
- CurrencyHow foreign money converts to USD, at the rate on each item's own date
- Work grid: the payroll grid for your business managerExport who worked which days (Show, Travel, Rehearsal, Tech) for any people and dates
- Crew Pay (Pay Ledger)How each crew member's day of pay is worked out on the Pay Ledger
- Tour cardsThe tour's own cards: the only cards ATOM treats as tour spend, and what happens to a charge on any other card
- Show report (end of night)The end-of-night show report: templates, what it includes, attaching documents, and emailing it to a saved group
- Receipt file namesHow receipts are named when you download or export them, and how to name them all the same way
- Dropbox receipts folderConnect Dropbox and bring in new receipts from the folder you file them in
- Gmail receipt scanHow the Gmail receipt scan picks what to show, and what Skip, Import all and the duplicate question do
- ReimbursementsPaying people back: approve, Mark paid, and how the payment reaches road cash
- Email receiptsReceipts that arrive as an email with nothing attached, and how they clear a charge
- Money Files (folders of everything Money keeps)Money > Files: folders of receipt requests, Work grids, show documents and receipts; open any file to go to its place in Money
- Receipt lost, not needed, and duplicate chargesAnswer an expense with no receipt (Receipt lost with what it was, or Not needed) and check possible duplicate card charges side by side
- Receipt Request (business manager needs receipts)Drop the list of card charges your business manager needs receipts for: ATOM matches each one, finds receipts in Dropbox and Gmail, adds what Money is missing and builds your reply
- Import shows from deal memosDrop deal memos to add shows; each show goes to the leg its date falls in
- Logo StudioThe tour logo library: upload, crop, remove a solid background, and save versions for light and dark documents
- Free tools on the ATOM websiteThe free, no-login settlement worksheet, per diem calculator, tour budget, crew rate calculator and Practice Yard
- Your assistant and the money books (business managers)What an assistant can pull from Money and the report files it can make
- Merch reports & settlementsWhere every merch settlement lives, and how to export it as a PDF or Excel
- Building a custom merch reportThe composable merch report: pick the blocks, filter it, save it, export it
- Reconciling the booth against MoneyWhy booth merch money may not be in Money, and how to send it across a night at a time
- Importing merch docsSales reports vs settlements, what each one fills, and how the booth talks to Money
Travel
- ATOM Travel AgencyAgency workspace: clients, trips, hotels, commissions
- Travel Team AccessThe access grid: who on your team sees which client, and who sees your commission
- Ask ATOM (Travel)What Ask Travel can actually see and answer: book, commissions, credits, rooming
- Rail bookingsBooking a train leg: provider, manual entry, and the rail details fields
- Travel Calendar viewsMonth, Day, Traveler Grid, and Live-Ops. When to use each calendar view
- Bookings from a client's tourWhat lands in your book when a client's TM sends travel over, and how to approve it
- Your fees (Travel)Set once what your agency earns on each kind of booking; every new booking starts from it
- Booking through a providerWhich booking companies are switched on (Duffel), test versus live keys, and how a live booking asks first
- How ATOM Travel counts your moneyCommission, markup, fees, canceled bookings, base currency and client invoices
- How your travel desk savesEvery change saves on its own; what Saving, Saved and Not saved yet mean
- Scan email for bookingsRead travel confirmations in your connected Gmail and pick which to import
- Travel documents vaultWhere passports and traveler IDs are kept, who can open them, and the access log
Production and advance
- Venue links & statusMake and send each show's venue link, and track it to Complete
- Venue PortalThe public side venues see
- Credential inventoryNumbered tour laminates: who holds each one, lost, returned, print, export
- TeleprompterLyrics on any screen you point at a link. You drive.
- Stage Plot BuilderDrag-drop layout, multi-plot in folders, version history
- Input ListChannels, stage boxes, snake routing, 48V, ⌘D
- Monitor MixesPer-player mixes, output types, mix levels (3-tier)
- AI AssistBuild a stage plot from text: Ask ATOM
- PDF ExportThree modes (Light/Dark/B&W), three destinations
- Parking MapArrival plan for a venue, hotel or any address: search the place, pick the map, plan vehicles and markers, publish to drivers
- Asset ManagerCarnet, gear, instruments: check-in/out + provenance
- Shopping listTurn hospitality into a real grocery list: pick a store, fill each room, watch the budget, send it to your runner
- Hospitality riderBuild the hospitality rider (rooms, catering, setup, amenities, bus stock) and send it to venues
- Driver HomeDriver app: Home, Schedule, Parking, Receipts, More; E-Log and Inspection when the TM turns them on
- ATOM WardrobeStage wardrobe: closet, outfits, packing, laundry, gaps
- ATOM StylistThe stylist's own business: roster, cross-client calendar, money, kit, approvals
Merch
- Merch BoothPer-show counts, inventory, signs, heatmap
- Merch works like a spreadsheetPick rows, right-click, copy and paste with Excel, drag, drop a photo, Tab between boxes
- Merch cost and profitAdd what each item cost and see profit per item, per product and across the tour
- Merch shipmentsCoordinate stock moving in, out, or between legs, and print a ship-to label / pack sheet
ATOM Community
- ATOM JobsFind crew · share availability · Smart Match
- Smart MatchHow ATOM ranks crew for your search
- My resume + SentBuild your resume, send it to friends, track who got what
- Resume RequestsWhen someone asks for your resume from your profile
- Open hires: post, apply, applicantsPost a role, apply with your resume, see who applied
- Road answers in IntelHow Intel answers a road question, and how to add a report
- Bus approach at airportsThe crew-pinned bus route into an airport, with Street View and Google Earth
- ATOM IntelCrowd-sourced touring directory: vendors, hotels, parking
- Editing your Community profileThe six groups of the profile editor and the live phone preview
- Community in the Test DriveWhy Community needs a free account
- Community Home, feed tabs, phone bar, tagging, profiles, gamesHow Community Home works and what is on it
- ATOM Encore (your year on the road in cards)Your year on the road as cards you can save
- Community Channels (rooms by role and city)Open rooms by role and by city
- GearSell or rent gear to crew; ATOM can draft the listing from your photos
- The Negotiator (pay calculator)Your own pay calculator: what a run pays at your rate, your day and week rate, outside offers
- DiscoverTop posts, hot threads, new crew, Crew Roulette, daily themes
- Road RescueOne sentence when something breaks. Routed to whoever can help
- Is this still good?How ATOM shows whether road intel is current
- Worked WithThe people ATOM can prove you toured with
- Verified creditsWhy some tour credits say Verified by ATOM
- Blocking someoneWhat Block does in Community, and how to undo it
- Turning Community offHiding Community, and what Pro Mode does
- Production VendorsAudio · lighting · staging · trucking · rehearsal
Managers, agents and venues
- ATOM AgentThe booking-agency command center: pipeline, roster, commissions, holds
- Connected ToursRequesting access to an artist's real tour so a confirmed deal can land there and commission flows back
- Agent Team & AccessInviting staff and setting per-artist, per-person access + money visibility
- Agent WeatherReal show-day weather risk across every artist on the roster
- ATOM ManagerThe management firm workspace: roster, tour connection, money, deals, firm calendar
- Manager CalendarMaster roster calendar: views, Daily Brief, dependencies, Ask Calendar
- Manager: Getting StartedThe first-day walkthrough for a new firm: activate, set up, team, connect a client, sync your calendar
- ATOM IndieSelf-managed artist workspace: Book, Tour, Money, Merch
- ATOM VenueThe venue or promoter's own 8-page account: calendar, tech pack, riders, merch, showcase, settlements, team
- Venue Settlement SharingHow a tour manager shares one show's real settlement with the venue that hosted it, and why a venue can be the buyer
- What If (offer calculator)Price an offer before you send it: break-even and what you make at any sell-through
- Venue Team & ClaimInviting teammates to run the venue dashboard, and who controls the claim